Refund policy

We have a 30 day return policy. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be unopened, unused, unworn, in its original packaging, and in the same condition in which it was received. All original tags, seals, and accessories must still be attached. You will also need your receipt or proof of purchase.

For hygiene and safety reasons, opened, used, tested, or unsealed cosmetics and personal care products cannot be returned unless they arrived damaged, defective, or incorrect.

To request a return, contact us at Shopohoudcosmetics@gmail.com before sending any item back.

Approved returns must be sent to:

OHOUD Cosmetics
3113 Burris Road, Suite 44
Vestal, New York 13850
United States

Items returned without prior approval will not be accepted.

Once your return request is approved, we will provide instructions on how and where to send the item. Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect when delivered. Original shipping charges are nonrefundable.

For any return questions, contact us at Shopohoudcosmetics@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

Contact us immediately if your item is damaged, defective, or different from what you ordered. Please include your order number and clear photos of the item and packaging so we can review the issue and provide an appropriate solution.

Nonreturnable Items

We cannot accept returns for opened, used, tested, or unsealed cosmetics and personal care products.

We also cannot accept returns for personalized products, perishable goods, hazardous materials, flammable liquids, gift cards, final sale items, or clearance items.

Please contact us before ordering if you are unsure whether an item is eligible for return.

Exchanges

We do not process direct exchanges.

The fastest way to receive a different item is to return the original eligible item. Once the return is approved, you can place a separate order for the new item.

European Union 14 Day Cooling Off Period

Customers receiving orders within the European Union may cancel or return an eligible order within 14 days of delivery without providing a reason.

The item must be unopened, unused, unworn, in its original packaging, and in the same condition in which it was received. Proof of purchase is required.

This right does not apply to opened or unsealed cosmetics and personal care products where the seal has been removed for hygiene or health protection reasons.

Refunds

We will notify you after we receive and inspect your return. We will then confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.

Original shipping charges and return shipping costs are nonrefundable unless the item was damaged, defective, or incorrect.

If more than 15 business days have passed since your refund was approved, contact us at Shopohoudcosmetics@gmail.com