SHIPPING POLICY

At OHOUD Cosmetics, we are committed to processing and shipping your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment has been confirmed.

Orders are not processed or shipped on weekends or U.S. federal holidays. During holidays, promotional periods, or times of high order volume, processing may require additional time.

U.S. Shipping

We currently ship orders within the United States.

Shipping rates and available shipping methods are calculated at checkout based on your delivery address and selected shipping option.

Estimated delivery time is typically 3–5 business days after your order has been shipped.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please note that delivery times are estimates and may vary due to the shipping carrier, destination, weather conditions, holidays, or other circumstances beyond our control.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

OHOUD Cosmetics is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible at Order@ohoudcosmetics.com.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation.

Delayed or Lost Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

Delays may occur due to weather, carrier disruptions, holidays, or other circumstances outside of our control.

If your package appears to be significantly delayed or lost, please contact us at Order@ohoudcosmetics.com, and we will assist you with contacting the carrier and reviewing the situation.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include photos of the damaged package and affected products so that our team can review the issue and assist you accordingly.

International Shipping

International shipping availability and shipping rates may vary depending on the destination.

Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country or local authorities.

OHOUD Cosmetics is not responsible for delays caused by customs processing, government authorities, or international shipping carriers.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us at:

Order@ohoudcosmetics.com