Customer Service

Your ultimate satisfaction if our goal. Therefore please Contact Us (LINK) if you have any questions.


Please Contact Us with your name and order number ig you have any questions or problem with your order, and a Customer Care representative will respond to you as soon as possible.

Sales Tax

We are legally required to collect state sales tax on orders shipped to the following states: AL, AR, AZ, CA, CO, CT, DC (District of Columbia,) FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required).


Ohoud Cosmetics accepts the following credit cards:

  • Visa
  • MasterCard
  • American Express
  • Discover Card
  • PayPal

We are unable to accept CODs, layaway plans, checks, money orders, or cash. Please note: For your security, the billing name and address must match the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.


All sales are final and we do not accept returns once product is opened and used.


Ohoud Cosmetics currently ships within the United States, U.S. Territories and to Army, Fleet and Diplomatic Post Office (APO/FPO/DPO) addresses. We apologize, but Ohoud Cosmetics is currently unable to accept orders for delivery to international addresses outside of the United States.

If you need assistance, our representatives in customer service will be here! Please call them at (646) 575-9025 Monday through Friday, 8:00 a.m. to 5:00 p.m. EST. You can also e-mail us at and they will respond as soon as possible during normal business hours. Thank you for your patience as we work to create a special shopping destination for you.